Assembly instructions can be tricky for brands and consumers alike. Brands fear high product return rates and negative reviews, whereas consumers worry about not being able to assemble their cabinets, beds, tables, cupboards or other furniture.At Impala, we have developed a stringent process which ensures that that assembly instructions are well structured, verified (FFU: Fitness For Use) and easy to follow for first-time users.
Our process
For every assembly manual, we require a sample so that we can fully understand the assembly process and identify risks.
Understanding setup challenges
Global Footprint
Global Footprint
This is about identifying what we call a ‘point of frustration’ - the step where users are most likely to fail and as a result may return the product as a result. Being specific, clear, and adding callouts where needed, helps to create a more seamless and effortless customer experience and to prevent product returns.
Client Impact
Client Impact
1200+
More words don’t always help more! In many cases, being concise and using self-explanatory illustrations and pictograms is most effective.
Our process
For every assembly manual, we require a sample so that we can fully understand the assembly process and identify risks.
Understanding setup challenges
Understanding setup challenges
This is about identifying what we call a ‘point of frustration’ - the step where users are most likely to fail and as a result may return the product as a result. Being specific, clear, and adding callouts where needed, helps to create a more seamless and effortless customer experience and to prevent product returns.
More words don’t always help more! In many cases, being concise and using self-explanatory illustrations and pictograms is most effective.
Why work with us?
Why work with us?
Effective user guides are accurate, intuitive and compliant.
No negative reviews
We have a track record of zero negative consumer product reviews related to assembly instructions content or quality.
Focus on legal compliance
Using the correct safety warnings is critical to reducing the legal exposure of your business. Our experts will be happy to guide you on the appropriate energy and warning messaging, and labeling.
Better results
More words don’t always help more! In many cases, being concise and using self-explanatory illustrations and pictograms is most effective.
Why work with us?
Effective user guides are accurate, intuitive and compliant.
No negative reviews
We have a track record of zero negative consumer product reviews related to assembly instructions content or quality.
Focus on legal compliance
Using the correct safety warnings is critical to reducing the legal exposure of your business. Our experts will be happy to guide you on the appropriate energy and warning messaging, and labeling.
Better results
Nothing upsets customers like unclear or incomplete assembly instructions. We are here to help delight your customers, reduce product return rates, and ultimately grow your business.
Ready to get ahead? Contact us.
Ready to get ahead? Contact us.
Ready to get ahead? Contact us.
Looking for other services?
User manuals
We create easy-to-follow and legally compliant user manuals.
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Quick start guides
Empowering first-time users to set up or install technical products.
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3D instruction manuals
Reduce user inquiries by creating clear and concise 3D instruction manuals.
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Architecture
We offer a wide range of lamps and lighting 3D images. Optionally these can also be integrated into other 3D images, such as virtual room images.
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Translations
Leverage our in-house translator team to launch your product in multiple markets.
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