Effective QSGs enable first-time users, whether they may be technically savvy or not, to set up or install products such as Wi-Fi routers, Bluetooth speakers, TVs, or smart home devices to it.
We are experienced in creating compact and concise QSGs for multiple languages, as well as creating icons and detailed technical illustrations on the basis of photos, CAD drawings, and 3D models.
Our process
We observe first-time users set up and install a product to inform the QSG structure, flow, and content.
Effective use of illustrations & icons
Global Footprint
Global Footprint
This is about identifying what we call a ‘point of frustration’ - the step where users are most likely to fail and as a result may return the product as a result. Being specific, clear, and adding callouts where needed, helps to create a more seamless and effortless customer experience and to prevent product returns.
Client Impact
Client Impact
1200+
We have worked with brands from many sectors, including: Audio, Video, Household Appliances, and Domestic Appliances.
Our process
We observe first-time users set up and install a product to inform the QSG structure, flow, and content.
Effective use of illustrations & icons
Effective use of illustrations & icons
This is about identifying what we call a ‘point of frustration’ - the step where users are most likely to fail and as a result may return the product as a result. Being specific, clear, and adding callouts where needed, helps to create a more seamless and effortless customer experience and to prevent product returns.
We have worked with brands from many sectors, including: Audio, Video, Household Appliances, and Domestic Appliances.
Why work with us?
Why work with us?
Effective user guides are accurate, intuitive and compliant.
No negative reviews
We have a track record of zero negative consumer product reviews related to assembly instructions content or quality.
Focus on legal compliance
Using the correct safety warnings is critical to reducing the legal exposure of your business. Our experts will be happy to guide you on the appropriate energy and warning messaging, and labeling.
Better results
More words don’t always help more! In many cases, being concise and using self-explanatory illustrations and pictograms is most effective.
Why work with us?
Effective user guides are accurate, intuitive and compliant.
No negative reviews
We have a track record of zero negative consumer product reviews related to assembly instructions content or quality.
Focus on legal compliance
Using the correct safety warnings is critical to reducing the legal exposure of your business. Our experts will be happy to guide you on the appropriate energy and warning messaging, and labeling.
Better results
Nothing upsets customers like unclear or incomplete assembly instructions. We are here to help delight your customers, reduce product return rates, and ultimately grow your business.
Ready to get ahead? Contact us.
Ready to get ahead? Contact us.
Ready to get ahead? Contact us.
Looking for other services?
User manuals
We create easy-to-follow and legally compliant user manuals.
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Quick start guides
Empowering first-time users to set up or install technical products.
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3D instruction manuals
Reduce user inquiries by creating clear and concise 3D instruction manuals.
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Architecture
We offer a wide range of lamps and lighting 3D images. Optionally these can also be integrated into other 3D images, such as virtual room images.
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Translations
Leverage our in-house translator team to launch your product in multiple markets.
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